Ultimate Organic Life Limited, a concern of JK Lifestyle Limited is looking for a dynamic, customer-focused, and commercially driven Manager – Digital Commerce & Customer Care to lead the company’s digital commerce operations and customer experience function.

Roles and Responsibilities:

1. Lead Digital Commerce & Customer Care operations and ensure smooth day-to-day execution.
2. Manage online sales operations, order flow, order confirmation and customer communication.
3. Monitor sales, order volume, conversion, cancellation, return, response time and service-level KPIs.
4. Lead and develop the Customer Care / Call Center team to deliver quality customer service.
5. Ensure timely and accurate order management from order receipt to fulfilment coordination.
6. Coordinate with Warehouse, Supply Chain, Sales, Marketing and Finance teams to resolve operational issues.
7. Monitor customer complaints, service gaps and recurring issues and implement corrective actions.
8. Improve customer experience, repeat purchase, retention and conversion through data-driven initiatives.
9. Develop daily, weekly and monthly digital commerce and customer care reports.
10. Monitor team productivity, quality, attendance and KPI achievement.
11. Support website/e-commerce process improvement, campaign execution and operational readiness.
12. Ensure SOP, data accuracy, customer privacy and company policy compliance.
13. Analyzes website/app traffic, conversion funnels and drop-off points to identify friction areas and implement data-driven fixes to boost conversion rate.
14. Plans and executes seasonal campaigns, flash sales, discount events and loyalty/repeat-purchase programs to maximize order volume and average order value (AOV).
15. Reports on online sales growth initiatives, campaign ROI and key conversion metrics to the Head of Digital Commerce & Customer Care on a regular basis.

Academic Qualifications:

• Bachelor of Commerce (BCom)
• Concentration/Major: BBA/MBA in Marketing or Related field.

Professional Certifications:

Others Requirements:

1. Age: 35 - 45 years
2. Gender: Male, Female
3. Training/Course: MS Office
4. Area of Expertise: Marketing

Experience and Skills:

1. 8 - 10 years
2. Marketing
3. Area of Business: Group of Companies, Healthcare / Lifestyle product

Workplace: Work at Office

Salary/Compensation: Negotiable

Other Benefits:

• Festival Bonus: 2
• Salary Review: Yearly
• Attractive Salary Package with Benefits, Employee get discount in our Product / Services, Free Lunch, Mobile bill, Others Benefits as per company Policy

Last Date of Application: 31 Oct, 2026

Additional Instructions:

• Job Location:  Aftabnagar, Badda, Dhaka.