The selected candidate will lead customer follow-up, tele sales support, complaint handling, customer database management, order and delivery coordination, sales team support and management reporting. The candidate must understand that Islampur textile market is relationship-driven, price-sensitive, fast-moving and highly competitive. Regular follow-up, clear communication and quick complaint handling are directly connected with customer retention and sales growth.

Roles and Responsibilities:

1. Make daily customer follow-up calls according to the assigned list.
2. Maintain regular communication with old and existing customers.
3. Try to reactivate inactive customers through planned phone follow-up.
4. Receive, record and follow up customer complaints until proper resolution.
5. Coordinate with the sales team regarding order status, delivery update and payment follow-up.
6. Update customer database with buying history, product preference, feedback and outstanding status.
7. Collect customer feedback regarding price, product quality, service and delivery.
8. Support tele sales activities and forward potential leads to the sales team.
9. Prepare daily call reports, follow-up reports and complaint reports.
10. Prepare weekly customer feedback summary for management.
11. Maintain proper call tone, follow-up discipline and customer communication standard.
12. Supervise customer care team members if required.
13. Inform management quickly about serious customer dissatisfaction, complaint or market feedback.

Academic Qualifications:

• Bachelor of Arts (BA)
• Concentration/Major: Graduate/Masters in any discipline

Professional Certifications:

Others Requirements:

1. Age: 22 - 35 years
2. Gender: Male, Female
3. Training/Course: MS Office
4. Area of Expertise: Customer Support
5. Additional Requirements:
   • Educational qualification may be relaxed for highly experienced candidates.
   • Practical experience, communication skill and reporting discipline will be given higher priority.
   • Strong communication skill in Bangla.
   • Ability to handle customer complaints with patience and professionalism.
   • Ability to calm angry or dissatisfied customers.
   • Strong follow-up mindset.
   • Basic knowledge of Excel or Google Sheet.
   • Ability to maintain customer database and daily reports.
   • Ability to coordinate with sales team and management.
   • Ability to work under pressure.
   • Must be disciplined, responsible and result-oriented.
   • Long-term job mindset will be preferred.

Experience and Skills:

1. 3 - 5 years
2. Customer Support
3. Area of Business: Dyeing Factory, Garments, Group of Companies, Manufacturing (FMCG), Textile

Workplace: Work at Office

Salary/Compensation: Negotiable

Other Benefits:

• Festival Bonus: 2
• Salary Review: Yearly
• Attractive Salary Package with Benefits, Mobile bill, Others Benefits as per company Policy, Performance Bonus, Tour Allowance

Last Date of Application: 29 Oct, 2026

Additional Instructions:

• Apply only if you can turn customer communication into customer retention, repeat orders and business growth.